SHIPPING + RETURNS

FREE SHIPPING OFFER

Enjoy free standard shipping (U.S. addresses only) with a minimum $75 USD order. Free shipping is valid for only one shipping address per order. If your order contains multiple shipping addresses, each additional address will incur a shipping fee based on shipping method selected at checkout.

U.S. SHIPPING

Standard Shipping: USPS Priority Mail with tracking As of April 17, USPS extended USPS Priority Mail 2-3 business day delivery to 3-4 business day delivery: postalpro.usps.com/node/8016 Most orders are delivered within the USPS estimated delivery window, but USPS is expected to continue to have delays through the end of 2020.

Express Shipping: USPS Priority Mail Express with tracking At this time, the USPS website states that they are still honoring their 1-2 day delivery estimate for Priority Express.

INTERNATIONAL SHIPPING

We ship international orders by USPS Priority Mail International or DHL Express. Both services include tracking.

DELIVERY DATE ESTIMATES

We do not guarantee delivery date estimates. The estimates are provided by the shipper and delayed deliveries are beyond our control. If your order is time sensitive and the standard shipping delivery estimate doesn't allow time for possible delay of a few days, you may want to choose express shipping.

OUR SATISFACTION GUARANTEE

We want you to be completely delighted with your order. If you are not 100% satisfied, please contact us (see below) within 7 days of confirmed delivery date for an exchange or refund. Exchange or refund amount includes the price paid for the item and sales tax. Shipping fees are non-refundable.

How to request an exchange:

Use our contact form or email us at hello@salvagedstudio.com with "Exchange Request" in the subject line.
Include your order number, phone number, and details about what you would like in exchange (ex: silver instead of bronze necklace).
Please wait for our reply before shipping your item back to us.
Pack your item securely and ship to the following address.
Salvaged Studio
Attn: Returns
2473 N 56th St
Milwaukee, WI 53210
Buyer is responsible for return shipping fee and insurance (if desired).
Item(s) must be received back in as shipped and undamaged condition
We will contact you once we've received the returned item(s).
Item(s) being made in exchange for returned item will be ready to ship within 5-7 business days.

How to request a refund:

Use our contact form or email us at hello@salvagedstudio.com with "Refund Request" in the subject line.
Include your order number and a reason for refund request.
Please wait for our reply before shipping your item back to us.
Pack your item securely and ship to the following address.
Salvaged Studio
Attn: Returns
2473 N 56th St
Milwaukee, WI 53210
Buyer is responsible for return shipping fee and insurance (if desired).
Item(s) must be received back in as shipped and undamaged condition
We will contact you once we've received the returned item(s).
Once we have processed a refund, it may take 3-5 business days for the refund to appear on your card statement.